uRevu, the app seeking to improve customer service using iBeacons
Imagine walking into a store and receiving the worst (or the best!) customer service of your life. To give your opinion of your visit, you can either write a comment on the company’s Facebook page, or write a review on Yelp. Unfortunately, in this day and age, a majority of people with busy lives do not have the time write such reviews. uRevu is a new mobile phone app that allows users to rate customers and employees tagged with a beacon in real-time.
With uRevu, each employee wears a iBeacon that sends a Bluetooth signal to anyone with the uRevu app. From within the app, customers can easily identify every worker from within the store and rate them on the spot. Business owners can now benefit by quickly responding to customer complaints and compliments and by avioding having negative comments appear on social media sites such as Yelp and Facebook.
Check out uRevu’s YouTube video below: